Terms of service

Last updated: 20 March 2024

GENERAL

Information about Paddlespot

These terms and conditions (the "Terms") are provided by Paddlespot International AB (559289-2946) ("Paddlespot", "us", "our" or "we").

At Paddlespot, we understand the importance of having the right equipment to make sure you get the most out of your paddling experience. That’s why we stock only the highest quality paddling equipment for all levels and styles of paddling. Whether you’re a beginner or an experienced paddler, you’ll find the perfect gear for you.

We offer a wide range of products from kayaks and canoes to paddles, clothes and accessories. Whatever your paddling needs may be, our aim is that you should find it at Paddlespot.

Contact information

You may contact us by using any of the contact details set out below ("Contact Information"):

Telephone number: +46 812 207 166

Email address: info@paddlespot.eu

Agreeing to the Terms

By creating an Account and/or ordering Products you agree to the Terms.

Changes to the Terms

We may modify these terms at any time. The terms and conditions that are available on the Site when you order Products from us will be the one that applies if we accept your order.

Definitions

"Account" means the account that you register and create on the Site.

"Contact Information" means the information set out under the section "Contact Information" above.

"Functions" means the Site, your Account and the Products, jointly.

"Privacy Policy" means our Privacy Policy (https://paddlespot.eu/policies/privacy-policy) which describes how we process personal data.

"Product or Products" means the product described under section "The Product" below which we have made available through the Site, together with any such other related equipment, services and information made available by us to you.

"Site" means our website (www.paddlespot.eu).

THE PRODUCT

Description of the Product

More information about the Products can be found on the Site.

Setting up an Account

For ordering of the Products, you can create an Account. You are not allowed to transfer the Account to others, and you may only sign up one (1) Account. Once an Account has been created, and payment has been made where prepayment is required, the Products will be available and ready to order, as instructed in the Site.

Order of Products

We ask you to order the Products in accordance with the instructions on the Site.

We use the following ordering system: "Shopify" that provides you with the possibility to control and change the information you have provided to us during the order process before finalizing an order.

Our confirmation of your order will take place when we email you. Our confirmation means that a contract have come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything. You are able to reach an agreement with us in English, Finnish, Danish, German, French and Polish.

If you need to change an order, please contact our customer service team using the Contact Information below. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Delivery of Products

During the order process we will let you know when and where we will deliver the Products to you, including any pertaining goods or digital content. Standard delivery time is 4 to 5 working days. During high season and sales, the delivery can take longer.

The delivery time depends on whether the ordered Products are in stock, or if they are Products that are out of stock. Orders containing both in-stock Products and Products that are out of stock, may be held until all out of stock Products are in stock at us, at which time we will dispatch the entire order.

We may, at our own discretion, deliver the Products by instalments in any sequence.

Delivery is made through the following freight partners:

Schenker
DHL
UPS
Bring
Posti

You can read about our freight partners here: Schenker: [https://www.dbschenker.com/ie-en], DHL: [https://www.dhl.com/ie-en/home.html], UPS: [https://www.ups.com/ie/en/Home.page], Bring: [https://www.bring.no/en], Posti: [https://www.posti.com/].

Some alternatives may involve freight cost which in such a case is clearly stated when ordering. The expected delivery time is specified during the order process. Note that delivery of large packages can be changed to home delivery and that light packages can be delivered in the mailbox at your registered address. We do not guarantee that the freight alternatives are available at the destination that you wish delivery to be made to.

We deliver to the following countries/regions: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. Delivery times, payment options, freight partners and freight cost may vary from what has been stated in these Terms if you want the Products delivered outside of Sweden. The specific terms applicable for a delivery of Products outside of Sweden will be communicated to you during the order process.

We have the right to charge you for handling that arises when you do not pick up your ordered Products in time from the place of delivery following transport of the Products. The same applies if you, or someone on your behalf, is not present at the time of delivery. We may cancel the delivery if you have provided us with incorrect, incomplete or inaccurate information before the delivery.

PRICES AND PAYMENT

Price information

You must pay all applicable fees as set out and described on the Site for the Products that you have selected. The prices for the Products are set out on the Site and include any explicitly set out relevant delivery costs, value added tax (VAT) or other fees and taxes (as applicable). The price of the Products provided to you will be the price indicated on the order pages when you placed your order.

We have the right to change the prices for the Products. If we change the prices, we will notify you in advance. By continuing to order the Products after the price changes come into effect, you agree to be bound by the new prices.

Payment information

Payment for the Products can be made in accordance with what is set out below.

We offer payments by way of:

Invoice
Payment installments
Card payment
Direct payment

We offer payments in cooperation with Shopify Payments, Pay Pal and Klarna.. On your payment, the third party processor's/provider's terms and conditions will apply: (Shopify Payments: [https://www.shopify.com/ie/legal], Klarna: [https://www.klarna.com/international/], Pay Pal: [https://www.paypal.com/en/webapps/mpp/ua/legalhub-full]). You may be requested to identify yourself and credit reports may be pursued. Where we use a third party for payments, we will not have access to or store any payment information.

The Products may be paid for by credit or debit card. You must keep the payment information accurate and up-to-date.

We may invoice you for the Products in advance or in arrears, with the frequency agreed for the period contracted. You agree that we may issue electronic invoices, which will be sent to the email address you have provided in your Account or upon ordering of the Products. You must keep the payment information accurate and up-to-date.

We are entitled to perform a credit check when we in our sole discretion deem this is needed in order to be able to offer you a credit period.

You agree to pay within the set time for the payment method you choose. We have the right to close down your Account until you have paid for all the charges incurred by you. Payment after due date can entail late payment fees and interest.

We provide gift cards as further described in the Site. These are valid as payment method for 2 years or as otherwise specifically set out on the gift card or voucher.

YOUR OBLIGATIONS

Eligible customers

We offer the Products to individuals acting as consumers (as defined under applicable local law).

You may not order the Products or use any of the Functions if you are below eighteen (18) years of age, unless you have legal permission from your legal guardian.

Use of the Functions

When you use the Functions, you must always comply with all applicable laws and these terms. You may not use the App or the Site in a manner contrary to our, or any third party's, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time.

You agree that you are responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using the Contact Information.

We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law.

Other obligations

We assume that the information, including contact information, that you provide us with is correct and up to date. The information, including contact information, that you have provided to us will be used when we provide you with information and/or materials, such as digital content etc.

We only supply the Products to you for private use. You may not use the Products for any commercial, business and/or re-sale purposes.

OUR LIABILITY

Warranty

As regards any Products in physical form, we are liable for original defects, such as a manufacturing defect.

We are not responsible for any defects caused by you, for example where you have not complied with maintenance instructions or if you have mistreated the Products.

Complaints

In the event that you consider the Products to be defect, you may make a complaint by using any of our Contact Information. You have to make the complaint within reasonable time (within two (2) months will always be considered as reasonable). You cannot make complaints in relation to defects discovered more than three (3) years after the purchase occasion of the Products.

In the event that we shall perform a repair or replacement you are obliged to make the Product available to us.

Your rights in the event of defects

In the event of defects, you may:

Require repair of the Products or require a new delivery, meaning that you will receive other equivalent products, provided that it may be achieved to a reasonable cost for us.
Require price reduction or compensation for repairing the Products.

Delay

Sometimes we may not deliver the Products within the period agreed between us (and you have not caused this delay). You can in the event of such delay:

Require that we fulfil the order and deliver the Products.
Terminate the agreement, provided that the defect is of material importance to you.

Cancellation

You may always cancel the Products before they have been delivered to you. If you cancel the order, we are entitled to compensation for costs that we have had in relation to the order.

Third party services as a part of our Products

Sometimes we may rely on third party services and/or product providers. Such providers act beyond our reasonable control and we shall not be held liable for any damages caused by an action or omission attributable to them.

Defects and delays beyond our control (force majeure)

We are not responsible for delays and defects outside our control. If our suppliers are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for defects and delays caused by the event, but if there is a risk of substantial defect or delay you may contact us to end the agreement and receive a refund for any Products you have paid for but not received.

WITHDRAWAL RIGHT

How to exercise the right of withdrawal

In accordance with the Act on Distance Contracts and Off-Premises Contracts (Sw. distansavtalslagen) you have the right of withdrawal within fourteen (14) days from the day on which you receive the Products.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear written statement. Please contact us by using any of our Contact Information. You may also use this withdrawal form: www.paddlespot.eu/pages/return-form.

To meet the withdrawal deadline, it is enough for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from a contract with us, we will refund the payments made for the Products provided that the Products are returned in an unchanged condition and have not lost in value due to your handling of the Products in a way that is not necessary for the examination of the Products. Refunds will be processed by using the same means of payment as you used for the initial transaction. Payments for shipping will not be refunded.

Any Products received that you no longer want must be returned by you. Products that you wish to return shall be returned without undue delay and in no event later than fourteen (14) calendar days from the day on which we are informed about your decision to cancel or until we have received evidence that the Products have been sent from you, whichever is the earliest.

To return any Products, you ship the items (including receipt or other proof of purchase) to the address under section Company information. We will ask you to pay for the shipping costs for returning the Products.

If you exercise your right of withdrawal regarding a contract of Products with digital content or digital service, you must refrain from using the digital content or the digital service and also from making it available to another party.

CUSTOMER REVIEWS

We only accept and display reviews that we have verified are made by existing customers.

PRIVACY

We process your personal data in accordance with our Privacy Policy.

PROPERTY AND INTELLECTUAL PROPERTY RIGHTS

Our rights

The Site is owned and operated by Paddlespot. All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights held and used by us as well as those presented in the Functions (including titles, graphics, icons, scripts, source codes etc.) are our property or third party licensors' property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission.

Respect for our property

You must not tamper with, attempt to gain unauthorised access to, modify, hack, repair or otherwise adjust any of our material, hardware, source-codes or information for any purposes.

Respect for our intellectual property

The Products and other information, including all associated intellectual property rights, provided and made available by us, remain our exclusive property. You may not use our exclusive property for commercial or any other purposes without our written consent.

APPLICABLE LAW

Swedish law shall apply to these Terms and our legal relationship in general.

COMPLAINTS AND DISPUTES

If you have any complaints, please contact our support department by using any of our Contact Information.

We will always first try to solve your complaints through discussions between you and our support department. In the event of a complaint or dispute you may, however, always contact the Swedish National Board for Consumer Disputes (Sw. Allmänna reklamationsnämnden).

Disputes regarding the interpretation and application of these Terms shall be resolved by the Swedish National Board for Consumer Disputes or by the competent ordinary court.

Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.